Legal
Cookie Policy
Last updated: October 19, 2025
Controller: OtterOrder, LLC
Contact: support@otterorder.com
1. Overview
This Cookie Policy explains how OtterOrder, LLC (“OtterOrder,” “we,” “our,” or “us”) uses cookies and similar technologies to recognize you when you visit our websites, apps, kiosks, and online services (“Services”).
It describes what these technologies are, why we use them, and how you can control or manage them. For more information about how we handle your personal information, see our Privacy Policy.
2. What Are Cookies?
Cookies are small text files stored on your computer or device when you visit a website. They are widely used to make websites work, improve efficiency, and provide information to site owners.
Cookies may be:
- Session cookies, which expire when you close your browser; or
- Persistent cookies, which remain until deleted or expire automatically
We also use similar technologies such as pixels, SDKs, local storage, and web beacons that perform comparable functions.
3. Types of Cookies We Use
| Category | Purpose | Examples of Use |
| Strictly Necessary Cookies | Essential for website functionality, security, and performance. Cannot be disabled. | Authentication, checkout, fraud prevention, 10DLC messaging consent tracking, cookie consent storage. |
| Performance & Analytics Cookies | Help us understand how visitors interact with the site to improve design and performance. | Google Analytics (IP anonymization enabled), internal usage metrics. |
| Functional Cookies | Remember your preferences and settings to personalize your experience. | Language, currency, region, saved carts, kiosk session retention. |
| Advertising & Marketing Cookies | Used for limited remarketing or measuring ad performance, where permitted by law and consented to. | Retargeting pixels, ad attribution, newsletter signup conversion tracking. |
| 10DLC & Messaging Cookies | Used to maintain SMS or 10DLC session integrity when you request receipts, order updates, or app verification codes. These do not track marketing behavior. | Tracking 2FA or text receipt status to prevent duplicate sends. |
4. Why We Use Cookies
We use cookies and similar technologies to:
- Operate and secure our Services;
- Authenticate users and prevent fraudulent activity;
- Remember preferences and settings;
- Track analytics and usage trends to improve performance;
- Deliver optional marketing communications (with consent);
- Support 10DLC compliance by recording consent and opt-out preferences for text messaging.
We do not sell personal information collected through cookies. Some analytics or advertising integrations may constitute “sharing” under certain U.S. state laws — see our Do Not Sell or Share My Personal Information page for your opt-out options.
5. Managing Cookies
(a) Browser Settings
Most browsers allow you to control cookies through their settings. You can:
- Delete existing cookies;
- Block all or some cookies; or
- Set your browser to alert you when cookies are placed.
Refer to your browser’s help menu for details. Note that disabling cookies may limit certain functionality (e.g., checkout, kiosk ordering, or session login).
(b) Consent Banner
When you first visit our website, you’ll see a cookie consent banner that lets you accept or reject non-essential cookies. You can also change your preferences at any time by clicking “Cookie Settings” in the footer or banner.
(c) Global Privacy Control (GPC)
We honor browser signals such as Global Privacy Control (GPC) as an opt-out of cookie-based “sharing” or targeted advertising where legally required.
6. Third-Party Cookies
Some cookies are set by third-party providers we use to deliver functionality, analytics, or advertising. These may include:
- Google Analytics (analytics)
- Cloudflare (security and CDN)
- Payroc (payment verification)
- Email or SMS providers (transactional messaging logs)
- Advertising partners (if you consented to marketing cookies)
These providers may use cookies according to their own privacy policies. We contractually require them to process data securely and lawfully.
7. Retention and Security
Cookies have varying lifespans depending on their type and purpose. We retain cookie data only as long as necessary for its purpose or as required by law.
All cookies and local storage mechanisms are encrypted where feasible, and access is restricted to authorized personnel and systems.
8. International Users
If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar laws, we request consent for non-essential cookies in accordance with the GDPR and ePrivacy Directive. You can withdraw consent at any time using your browser settings or the consent banner.
9. Updates to This Policy
We may update this Cookie Policy periodically to reflect legal, technical, or operational changes. The “Last updated” date above indicates the latest revision.
Material changes will be posted here and, where appropriate, communicated via our consent banner.
10. Contact Us
If you have any questions about our use of cookies or your privacy rights, contact us at:
OtterOrder, LLC
Email: support@otterorder.com
Subject line: Cookie Policy Inquiry