Pickup & Delivery Built for Every Kind of Venue
Let guests order how they want — while your team runs everything from one Fulfillment Dashboard designed for fast-paced, multi-area venues.
No POS required. Works for cafés, ford trucks, ranges, retail, courts, and hybrid venues.
Smart Ordering Built In
Smart Upsells
Increase order value with intelligent upsells that trigger during item selection, customization, or checkout.
Service-Type Menus
Let guests order now for later — perfect for breakfast pickups, range reservations, lane delivery, or scheduled retail holds.
Scheduled Pre-Orders
Let guests order now for later — perfect for breakfast pickups, range reservations, lane delivery, or scheduled retail holds.
A Fulfillment Dashboard That Works for Any Venue
OtterOrder is built for complex venues, not just restaurants — with routing logic for lanes, courts, rental zones, firing ranges, event rooms, and multi-area operations.
Perfect for venues that fulfill, prepare, pack, stage, or cook:
- Cafés & kitchens
- Retail counters
- Range lanes (lane delivery)
- Courts & recreation centers
- Entertainment centers
- Hybrid venues (range + café + retail)
Fulfillment Features
Real-Time Order Tracking
Orders update live — preparing, in progress, ready, delivered, completed.
Smart Routing
Automatically sends each order to the right station, lane, counter, or pickup area.
Staff Assignment
Track who accepted, prepped, or fulfilled each order.
Delay & Issue Alerts
Your team can flag delays, request more time, or notify customers instantly.
Prep Timers & SLA Tracking
Keep operations fast and consistent across every station.
One-Tap Printing
Print prep labels, pickup stickers, lane slips, and retail bag tags instantly.
Build a Loyal Customer Base Automatically
Customer Data & Profiles
Every order grows your customer list automatically. Export data or send to OtterText for SMS automation, win-backs, and segmented offers.
Drive Repeat Visits
Combine Pickup & Delivery with OtterOrder Rewards to give customers a reason to return.
Full loyalty automation is powered by OtterText Rewards—integrated directly into every OtterOrder checkout.
You’re Always in Control of Demand
Busy? Short-staffed?
High volume hour? Order Limiting gives you full control over:
- Capacity Control: Pause pickup or delivery. Limit overlap. Manage busy periods.
- Prep Load Management: Set prep times per service type. Auto-throttle when at capacity.
- Capacity Control: Pause pickup or delivery. Limit overlap. Manage busy periods.
Perfect for any venue with fluctuating demand across different service types.
Delivery That Feels Like Your Brand
Your customers stay on your website—not DoorDash, Not Uber—so YOU keep the revenue, data, and loyalty.
- In-house drivers
- Delivery zones
- Delivery fees
- Drop-off instructions
- Driver arrival alerts
- Signature / age verification workflows (if needed)
Coming soon: DoorDash Drive, Uber Direct, and more.
Pickup Your Customers Love
Your team sees every pickup order in the Fulfillment Dashboard for smooth, fast handoff.
Guests can:
- Pick pickup time
- Tap “I’m here” on arrival
- Receive SMS updates
- See progress in real-time
- Get notified when ready
Perfect for high-volume cafés, ranges with food service, retail pickups, or event-day orders.
One Fulfillment System. Every Ordering Channel
Pickup, curbside, and delivery all flow through one dashboard—reducing chaos and increasing revenue.