Legal

OtterOrder Platform Terms of Use

Last updated: October 19, 2025

1. Introduction

Welcome to OtterOrder, an interactive commerce platform that enables customers to order food, beverages, services, and merchandise from participating merchants (the “Platform”). The Platform is owned and operated by OtterOrder, LLC, a Wyoming limited-liability company (“OtterOrder,” “we,” “our,” or “us”). By accessing or using the Platform, you (“User”) agree to be bound by these Terms of Use (“Terms”), our Privacy Policy, and any additional terms incorporated by reference. OtterOrder may update these Terms at any time by posting revised terms on the Platform. Your continued use of the Platform constitutes acceptance of any updates.

2. Definitions

Platform – The OtterOrder web, mobile, and kiosk applications.
Services – All features and functions offered by OtterOrder, including ordering, payments, reporting, and marketing tools.
Merchant – A business or individual using the Platform to sell goods or services.
Customer – A person using the Platform to view menus, place orders, or purchase items from a Merchant.
Order – Any transaction made through the Platform.
Fees – Charges associated with the use of the Platform, including service or processing fees.
Account – A registered User profile.
Supplemental Terms – Additional terms for certain promotions, integrations, or services.

3. Supplemental Terms

From time to time, OtterOrder may publish Supplemental Terms that apply to specific features, promotions, or integrations. These terms form part of this Agreement and take precedence if they conflict with these Terms.

4. License and Ownership

All intellectual-property rights in the Platform, including software, design, text, graphics, trademarks, and content, remain the exclusive property of OtterOrder, LLC or its licensors. OtterOrder grants you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended business or consumer purpose. You may not copy, modify, distribute, sell, lease, or reverse-engineer any part of the Platform unless expressly permitted by law.

5. Account Registration and Use

To access certain features, you must create an Account and provide accurate, current information. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your Account.
You must be at least 18 years old to register. You may not transfer your Account without written consent from OtterOrder.
Automated access, bots, or scripts are prohibited.
OtterOrder reserves the right to suspend or terminate Accounts that violate these Terms or contain false, misleading, or fraudulent information.

6. Third-Party Services and Content

The Platform may link to or integrate with third-party websites, content, or services. Each third-party provider has its own terms and privacy policy.
OtterOrder does not control or endorse these services and is not responsible for their content, actions, or performance. Use of any third-party integration is at your own risk.

7. Orders and Transactions

Customers may place Orders through the Platform, which are fulfilled directly by the Merchant.
OtterOrder provides the technology and payment gateway but is not the seller or provider of the goods or services ordered.
Prices, taxes, and fees are set by the Merchant.

Payments

All payments made through the Platform are securely processed by Payroc, our authorized payment partner.
By submitting payment information, you authorize Payroc to charge your selected payment method for the total Order amount, including applicable fees and taxes.
Payment processing is governed by Payroc’s terms, conditions, and privacy policy available on www.payroc.com.
OtterOrder is not liable for declined transactions, failed payments, or delays resulting from payment processing issues.

Authorization

By placing an Order, you confirm that you are an authorized user of the payment method provided and that sufficient funds or credit are available to complete the transaction.

8. Text Messaging and Communications

By using our Services, you consent to receive transactional and operational messages, including order confirmations, delivery updates, or system notices via SMS, email, or push notifications. You may opt out of marketing messages at any time; however, operational communications are necessary for using the Platform.

9. Cancellations and Refunds

Once an Order is placed, OtterOrder cannot modify or cancel it on behalf of the Customer. All refund, return, or adjustment requests must be made directly to the Merchant, whose policies govern such matters. OtterOrder does not issue refunds unless required by applicable U.S. consumer-protection law. If a chargeback is initiated, the User may be responsible for any chargeback or dispute fees imposed by Payroc or the issuing bank.

10. Promotions and Offers

From time to time, OtterOrder or participating Merchants may provide discounts, rewards, or promotional offers. These offers may have specific terms, expiration dates, or usage limits. They cannot be sold, transferred, duplicated, or redeemed for cash and may be revoked or modified at any time.

11. Liability and Indemnification

To the fullest extent permitted by law, OtterOrder disclaims all warranties, express or implied, regarding the Platform and Services.

OtterOrder is not responsible for:

• Errors in payment processing by Payroc or other third parties.
• Product or service quality, fulfillment, or delivery handled by Merchants.
• Unauthorized use of your account or payment information due to your negligence.

In no event shall OtterOrder’s total liability exceed the amount paid by the User for the specific Order giving rise to the claim.

You agree to indemnify and hold harmless OtterOrder, LLC, its affiliates, officers, employees, and agents from any claims, damages, or losses arising from your breach of these Terms or misuse of the Platform.

12. Termination of Services

OtterOrder may suspend, restrict, or terminate access to the Platform at its discretion, including for breach of these Terms, fraudulent activity, or unlawful behavior.
Users may close their Accounts at any time by contacting support@otterorder.com.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms shall be resolved exclusively in the state or federal courts located in Wyoming, and Users consent to that jurisdiction.

14. Amendments

OtterOrder may modify or update these Terms at any time. The “Last updated” date at the top reflects the latest revision. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

15. Contact Information

For questions, complaints, or legal notices, contact:
OtterOrder, LLC
Email: support@otterorder.com